Terms of service

Welcome to fanormq.shop.

These Terms of Service govern your access to and use of fanormq.shop, including your browsing of the website, creation of an account, submission of an order, purchase of products, communication with customer support, and use of any related services made available through the website.

Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to fanormq.shop. The terms “you” and “your” refer to any visitor, customer, account holder, or other person using the website.

By accessing the website, placing an order, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies displayed on the website.

If you do not agree to these Terms of Service, you must not use the website or place an order.

Nothing in these Terms of Service excludes, restricts, or replaces any mandatory rights available to consumers under applicable UK law.

1. About Our Store

fanormq.shop is an online retail store that offers products for purchase through its website.

Our ecommerce store is hosted and supported by Shopify, which provides the online platform that enables us to display products, process orders, manage payments, and provide related ecommerce services.

For enquiries, contact:

Store: fanormq.shop
Email: info@fanormq.shop

2. Eligibility to Use the Website

By using the website or placing an order, you confirm that:

You have the legal capacity to enter into a binding contract
The information you provide is accurate and complete
You are purchasing products for lawful purposes
You will comply with these Terms of Service and applicable law
You will not use the website for fraudulent, abusive, or unauthorised activity

If you are under 18 years of age, you may only use the website or place an order with the involvement and permission of a parent or legal guardian.

We reserve the right to refuse service or cancel an order where we reasonably believe that the website is being used unlawfully, fraudulently, abusively, or in breach of these Terms of Service.

3. Customer Accounts

Certain website functions may allow or require you to create a customer account.

You are responsible for:

Providing accurate account information
Keeping your login details confidential
Maintaining the security of your password
Restricting unauthorised access to your device or account
Promptly informing us of suspected unauthorised account activity

You are responsible for activity carried out through your account unless that activity resulted from circumstances for which you are not responsible.

We may suspend or restrict an account where reasonably necessary to investigate fraud, security concerns, misuse, repeated policy violations, or unauthorised activity.

To request assistance with an account, contact info@fanormq.shop.

4. Product Information

We aim to provide accurate product descriptions, photographs, measurements, specifications, availability information, and other relevant details.

However:

Colours may appear differently depending on screen settings, lighting, and device displays
Product packaging may change without affecting the product itself
Measurements may be subject to reasonable manufacturing tolerances
Product images may include props or accessories that are not included unless expressly stated
Minor design or packaging changes may occur where they do not materially reduce quality or functionality

You should review the complete product description, size information, specifications, and care instructions before placing an order.

Product information does not limit your statutory rights where goods are faulty, not of satisfactory quality, not fit for purpose, or not as described.

5. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve that product. A product may become unavailable before your order is accepted.

We may:

Limit the quantities available for purchase
Restrict sales to particular customers, regions, or jurisdictions
Withdraw or discontinue products
Correct stock errors
Cancel an order where a product is unavailable

If a product becomes unavailable after payment has been authorised, we will notify you and refund the affected amount to the original payment method.

6. Prices and Taxes

Prices displayed on the website are shown in the currency indicated at checkout.

Unless clearly stated otherwise, prices applicable to UK consumer orders include any taxes that we are required to include.

The total amount payable, including applicable delivery costs and taxes, will be displayed before you confirm and pay for the order.

Prices may change at any time. A price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

Promotional pricing is valid only during the stated promotional period and while applicable stock remains available.

7. Pricing and Information Errors

We make reasonable efforts to ensure that product details, availability, prices, discounts, shipping information, and other website content are accurate.

Occasionally, the website may contain an obvious typographical, technical, pricing, or stock error.

If we identify an obvious error before accepting an order, we may correct the error and give you the opportunity to place the order using the correct information.

If we identify an obvious error after an order acknowledgement but before dispatch, we may contact you to:

Confirm that you wish to proceed using the correct price or information; or
Cancel the affected order and issue a refund

We will not rely on this section to make arbitrary price changes after a valid contract has been formed.

8. Placing an Order

To place an order, you must follow the checkout process and provide the requested information.

Before submitting the order, you will have an opportunity to review and correct relevant details, including:

Products and quantities
Delivery information
Billing information
Delivery method
Payment method
Total price

By selecting the final payment or order-confirmation button, you confirm that the order involves an obligation to pay.

After receiving your order, we will normally send an order acknowledgement by email. The acknowledgement confirms that we have received the order, but it does not necessarily mean that the order has been accepted.

9. Order Acceptance and Contract Formation

A contract for the purchase of products is normally formed when we send you a dispatch confirmation or otherwise expressly confirm that the order has been accepted.

Each product included in a dispatch confirmation may constitute a separate contract.

We may decline or cancel an order before acceptance for reasonable reasons, including:

Product unavailability
Payment authorisation failure
Suspected fraud or unauthorised payment activity
Incorrect customer or delivery information
An obvious pricing or product-information error
Purchase quantity restrictions
Delivery restrictions
Violation of these Terms of Service
Legal or regulatory requirements

If we cancel an order after receiving payment, we will refund the affected amount to the original payment method.

10. Payment

You must pay for an order using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method
The information provided is accurate
The payment provider may process the transaction
The payment may be subject to fraud and security checks

Payment services may be provided by Shopify, card processors, digital wallet providers, banks, or other independent payment providers.

Your payment provider may apply separate terms, authentication requirements, currency-conversion charges, or processing procedures.

We do not normally receive or store complete payment card details. Payment information is generally processed securely by the relevant payment provider.

11. Payment Authorisation and Verification

An order may be subject to payment authorisation, fraud screening, address verification, or other security checks.

We may contact you to verify an order where reasonably necessary. A delay in completing requested verification may delay or prevent dispatch.

We may cancel or suspend an order where:

Payment is declined or reversed
Payment details cannot be verified
The transaction appears fraudulent
The payment method appears unauthorised
A chargeback or payment dispute has been initiated improperly
Required verification information is not provided

Security checks will be carried out in accordance with applicable law and our Privacy Policy.

12. Delivery

Products will be delivered to the address provided during checkout.

You are responsible for ensuring that the delivery address and contact information are complete and accurate before submitting the order.

Available delivery methods, estimated delivery periods, and any applicable delivery charges will be displayed during checkout or described in our Shipping Policy.

Delivery times are estimates unless we have expressly agreed to a guaranteed delivery date.

Where no different delivery period has been expressly agreed, goods will be delivered within the period required by applicable UK consumer law.

13. Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Courier delays
Severe weather
Transport disruption
Customs procedures
Public holidays
Labour disputes
Natural disasters
Government restrictions
Incorrect or incomplete delivery information
High seasonal order volumes
Security or fraud checks

We will take reasonable steps to keep you informed of material delays that become known to us.

Nothing in this section removes any legal right you may have where goods are not delivered within an agreed or legally required period.

14. Failed Delivery and Unclaimed Parcels

You are responsible for monitoring tracking information and making reasonable arrangements to receive the parcel.

If a delivery attempt fails, you may need to contact the carrier, arrange redelivery, or collect the parcel from the specified location.

If an order is returned because:

The delivery address was incorrect or incomplete
The recipient refused delivery without a legal basis
The parcel was not collected
The carrier could not access the delivery location
The customer failed to respond to reasonable delivery instructions

we will review the order after the parcel is returned.

Any refund or redelivery charge will be determined in accordance with applicable law, our Shipping Policy, and the circumstances of the failed delivery.

This section does not apply where delivery failed because of our error or an error for which the carrier is responsible.

15. Risk and Ownership

Risk of loss or damage generally passes to you when the products are delivered to you or to a person identified by you to receive them.

Where you independently appoint a carrier that was not offered by us, risk may pass when the goods are delivered to that carrier, to the extent permitted by law.

Ownership of the products passes to you after:

We have received full payment; and
The products have been delivered

Nothing in this section reduces your rights concerning products that arrive damaged, faulty, incomplete, or incorrect.

16. Order Changes and Cancellations Before Dispatch

To request a change or cancellation before dispatch, contact:

info@fanormq.shop

We will make reasonable efforts to process the request, but we cannot guarantee that an order can be changed or cancelled after processing or fulfilment has started.

If the order has already been dispatched, you may exercise any applicable cancellation or return rights after delivery.

17. Consumer Right to Cancel Online Orders

Consumers purchasing eligible products online generally have the right to cancel the contract without giving a reason.

The statutory cancellation period normally expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

To exercise this right, you must send a clear cancellation statement to:

Email: info@fanormq.shop

After notifying us of cancellation, you must return the goods without undue delay and no later than 14 days after communicating your cancellation.

Exceptions may apply to certain categories of goods, including:

Personalised or custom-made products
Goods that deteriorate or expire rapidly
Sealed goods that are not suitable for return for health or hygiene reasons after being unsealed
Sealed software, audio, or video products after unsealing
Other products excluded by applicable law

Your statutory cancellation rights operate in addition to our voluntary return policy.

18. Thirty-Day Return Policy

In addition to applicable statutory rights, fanormq.shop provides a voluntary 30-day return period for eligible products.

A return request must be submitted within 30 days after delivery.

To qualify under the voluntary return policy, the item must generally be:

Unused
Unworn
Unwashed
Unaltered
In its original condition
Returned with original tags, accessories, and packaging
Accompanied by sufficient proof of purchase

Detailed requirements, exclusions, return instructions, and refund procedures are set out in our Return and Refund Policy.

Where the Return and Refund Policy conflicts with a mandatory legal right, the mandatory legal right will take priority.

19. Return Shipping

For a change-of-mind return under our voluntary policy, you may be responsible for return shipping costs.

Where an item is faulty, damaged on arrival, incorrect, or materially different from its description, we will comply with our obligations regarding return costs.

You must contact info@fanormq.shop before sending a return so that we can provide the correct instructions and return destination.

We recommend using a tracked shipping service and retaining proof of postage.

20. Refunds

Approved refunds will be issued to the original payment method used for the order.

Where a consumer validly exercises a statutory cancellation right, the refund will be processed within the period required by applicable law.

Where legally required, the refund will include the cost of the least expensive standard delivery option offered for the order.

Additional costs paid for premium, express, or enhanced delivery do not need to be refunded beyond the standard delivery amount, except where required by law.

A refund may be reduced where the value of returned goods has decreased because of handling beyond what was reasonably necessary to inspect their nature, characteristics, and functionality.

After we issue a refund, the payment provider may require additional time to display the funds in your account.

21. Faulty, Damaged, or Misdescribed Goods

Products supplied to consumers must comply with applicable UK consumer law.

Goods must be:

Of satisfactory quality
Fit for their usual purpose
Fit for a particular purpose made known and accepted before purchase
As described
Supplied with the expected components and accessories

Contact info@fanormq.shop if a product is faulty, damaged, incorrect, incomplete, or not as described.

Your message should include:

Your name
Order number
Description of the problem
Relevant photographs or video
Photographs of the packaging and shipping label where applicable

Depending on the circumstances and applicable law, you may be entitled to reject the goods, request a repair or replacement, receive a price reduction, or receive a refund.

Consumers may have a 30-day short-term right to reject qualifying faulty goods. Additional rights may continue after that period.

Nothing in these Terms of Service limits those statutory rights.

22. Exchanges

Exchanges are subject to product availability.

To request an exchange, contact info@fanormq.shop within the applicable return period.

Where a direct exchange is unavailable, you may need to return the original item for a refund and place a new order.

Any price difference must be paid before a higher-priced replacement is dispatched. An eligible difference for a lower-priced replacement will be refunded to the original payment method.

23. Promotions, Discount Codes, and Offers

Promotions and discount codes may be subject to separate conditions displayed with the relevant offer.

Unless otherwise stated:

Discount codes cannot be exchanged for cash
Only one discount code may be used per order
A discount code must be applied before checkout is completed
Expired discounts will not be accepted
Discounts cannot normally be applied retrospectively
Offers are subject to availability
Promotions may be limited by product, customer, location, quantity, or time
Discounts may not apply to delivery charges
Promotional orders remain subject to statutory consumer rights

We may withdraw or correct a promotion where it contains an obvious error or is being used fraudulently or contrary to its stated conditions.

24. Gift Cards and Store Credit

Where gift cards or store credit are offered, they may be subject to additional conditions displayed at the time of issue or purchase.

Gift cards and store credit:

Cannot normally be exchanged for cash
May only be used through the permitted sales channel
Must not be obtained or used fraudulently
May be cancelled where payment is reversed or unauthorised
Remain subject to applicable consumer law

Where a refund relates to an order paid using a gift card or store credit, the relevant portion may be returned using the same method.

25. Reviews and Customer Content

You may be able to submit reviews, photographs, comments, feedback, or other content.

By submitting content, you confirm that:

You created the content or have permission to use it
The content is accurate to the best of your knowledge
The content does not infringe another person’s rights
The content is not unlawful, abusive, deceptive, defamatory, obscene, or fraudulent
The content does not contain malware, spam, or unauthorised advertising
The content does not disclose sensitive personal information

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, format, and publish submitted content for operating, promoting, and improving the store.

You retain ownership of your original content.

We may moderate or remove content that violates these Terms of Service, applicable law, or the rights of another person.

26. Intellectual Property

The website and its content, including text, design, layout, graphics, logos, icons, photographs, product presentation, software, and other materials, are owned by or licensed to fanormq.shop and are protected by applicable intellectual property laws.

You may access and use the website for personal, lawful, non-commercial shopping purposes.

You must not, without prior written permission:

Copy or republish substantial website content
Reproduce or imitate branding
Sell, sublicense, or commercially exploit website materials
Remove copyright or proprietary notices
Scrape or systematically extract website data
Reverse-engineer website software
Use website content to create a competing service
Use our trademarks in a misleading manner

Nothing in these Terms of Service transfers ownership of any intellectual property to you.

27. Acceptable Use

You must not use the website:

For unlawful or fraudulent activity
To violate another person’s rights
To submit false information
To impersonate another person
To interfere with website security
To introduce viruses, malware, or harmful code
To gain unauthorised access to systems or accounts
To scrape, crawl, or extract data without permission
To place fraudulent orders
To misuse discounts or promotional offers
To conduct payment fraud or improper chargebacks
To harass, threaten, or abuse customers, staff, or service providers
To infringe intellectual property, privacy, or data protection rights

We may restrict access where reasonably necessary to protect the website, customers, service providers, or our legal rights.

28. Third-Party Services

Certain services may be provided by third parties, including:

Shopify
Payment processors
Delivery companies
Fulfilment providers
Analytics providers
Marketing platforms
Customer support applications
Social media platforms

Third-party services may be governed by their own terms and privacy policies.

We are responsible for our obligations to you as the seller, but we are not responsible for a third party’s independent services, websites, or conduct where responsibility does not legally rest with us.

29. Third-Party Links

The website may contain links to external websites or services.

External links are provided for convenience and do not necessarily constitute endorsement.

We do not control independent third-party websites and are not responsible for their content, availability, security, or privacy practices.

You should review the terms and privacy policies of an external website before using it or providing personal information.

30. Privacy and Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

What personal information we collect
Why we process it
The lawful bases relied upon
How information may be shared
How long information may be retained
How cookies and similar technologies are used
Your data protection rights
How to contact us about privacy

You are responsible for ensuring that information submitted through the website is accurate and that you have authority to provide it.

31. Website Availability

We aim to keep the website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.

We may temporarily suspend or restrict access for:

Maintenance
Security updates
Technical problems
Platform changes
Service-provider outages
Legal or regulatory reasons
Events outside our reasonable control

We will take reasonable steps to minimise disruption where practical.

Temporary website unavailability does not affect an order contract that has already been validly formed.

32. Disclaimer of Website Information

General website content is provided for information and shopping purposes.

We make reasonable efforts to keep the website accurate, but we do not guarantee that every non-contractual statement, blog post, guide, or general informational resource will be complete or suitable for every individual purpose.

This section does not apply to contractual product descriptions, statutory product requirements, or representations on which consumers are legally entitled to rely.

33. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these Terms of Service or failure to use reasonable care and skill.

Loss or damage is foreseeable where:

It was an obvious consequence of the breach; or
Both parties knew that it might occur when the contract was formed

We are not responsible for loss or damage that is not foreseeable, except where applicable law provides otherwise.

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms of Service excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory consumer rights
Defective products where liability cannot legally be excluded
Any other liability that cannot be excluded or limited by law

34. Personal and Business Use

Products offered through the website are primarily intended for personal and domestic use unless otherwise stated.

If you use products for commercial, resale, or business purposes, we are not responsible for business losses such as:

Loss of profit
Loss of revenue
Loss of business opportunity
Loss of anticipated savings
Business interruption

This limitation does not apply where we have expressly agreed in writing that a product is supplied for a specific business purpose.

35. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to reduce the effect of the event.

Such events may include:

Natural disasters
Severe weather
Epidemics or public health emergencies
War or civil disturbance
Government action
Transport disruption
Postal or courier interruption
Labour disputes
Utility failures
Telecommunications outages
Cyberattacks
Failure of essential third-party infrastructure

If such an event materially delays performance, we will notify affected customers where reasonably possible.

Your statutory rights concerning significant delivery delays or non-performance remain unaffected.

36. Suspension and Termination

We may suspend or terminate access to the website where you materially breach these Terms of Service or use the website unlawfully or fraudulently.

Termination will not affect:

Rights and obligations that arose before termination
Orders that have already been validly accepted, unless cancellation is legally justified
Payment obligations already incurred
Return, refund, or statutory consumer rights
Provisions intended to continue after termination

You may stop using the website at any time.

37. Changes to These Terms

We may update these Terms of Service to reflect:

Changes in law
Changes to our products or services
Changes to Shopify or payment functionality
Security requirements
Operational changes
Improvements in clarity

The updated Terms of Service will be published on this page with a revised “Last updated” date.

Changes will not normally apply retrospectively to orders accepted before the updated terms took effect.

The terms applying to an order are generally those displayed when the order was placed.

38. Transfer of Rights

We may transfer our rights or obligations under these Terms of Service as part of a business sale, restructuring, financing arrangement, or transfer to an affiliated or successor organisation.

Any transfer will not reduce your contractual or statutory rights.

You may not transfer your rights or obligations under a contract without our written consent, except where applicable law permits the transfer.

39. No Waiver

If we do not immediately enforce a provision of these Terms of Service, that does not mean that we have waived the right to enforce it later.

A waiver concerning one breach does not constitute a waiver concerning another breach.

40. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue in effect.

41. Entire Agreement

These Terms of Service, together with the policies and information incorporated into them, form the agreement between you and fanormq.shop concerning your use of the website and purchases made through it.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on rights or statements that cannot legally be excluded.

42. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to a contract under these Terms of Service has no right to enforce its terms under the Contracts Rights of Third Parties Act 1999.

This does not affect any right or remedy available independently of that Act.

43. Governing Law and Courts

These Terms of Service and contracts formed through the website are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you will retain the benefit of any mandatory protections provided by the laws applicable to you.

Consumers residing in England or Wales may bring proceedings in the courts of England and Wales.

Consumers residing in Scotland may generally bring proceedings in the Scottish courts or other courts with lawful jurisdiction.

Consumers residing in Northern Ireland may generally bring proceedings in the Northern Irish courts or other courts with lawful jurisdiction.

Nothing in this section deprives a consumer of mandatory rights concerning applicable law or court jurisdiction.

44. Complaints

We aim to resolve complaints fairly and promptly.

To submit a complaint, email: