This Return and Refund Policy applies to purchases made through fanormq.shop.

We want customers to feel confident when shopping with us. Please read this policy carefully before submitting a return, cancellation, exchange, or refund request.

1. Thirty-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return under our voluntary 30-day return policy, the item must:

• Be unused, unworn, unwashed, and in its original condition

• Include all original tags, labels, accessories, manuals, and packaging

• Be free from stains, odours, damage, alterations, or signs of use

• Be accompanied by valid proof of purchase, such as your order confirmation or order number

You may carefully inspect an item in the same way that you would reasonably inspect it in a physical shop. Handling the item beyond what is reasonably necessary to establish its nature, characteristics, and functionality may result in a deduction from the refund to reflect any reduction in value.

This voluntary 30-day return policy is provided in addition to, and does not replace or limit, your rights under applicable UK consumer law.

2. How to Request a Return

Before returning any item, contact us at:

Email: info@fanormq.shop

Your return request should include:

• Your full name

• Your order number

• The email address used to place the order

• The name of the item you wish to return

• The reason for the return

• Clear photographs where the item is damaged, faulty, incorrect, or otherwise affected by an issue

After reviewing your request, we will send you return instructions and the appropriate return destination.

Do not return an item without first contacting us. Unauthorised returns or items sent to an incorrect address may be delayed, rejected, lost, or returned to the sender.

3. UK Right to Cancel Online Orders

Customers purchasing online as consumers may have the legal right to cancel an order without giving a reason.

The statutory cancellation period generally expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

To exercise your right to cancel, you must send a clear statement of cancellation to info@fanormq.shop before the cancellation period expires.

After notifying us of your cancellation, you must return the goods without undue delay and no later than 14 days after informing us of your decision to cancel.

Our voluntary 30-day return period gives eligible customers additional time to request a return, but it does not reduce any statutory cancellation rights.

4. Order Cancellations Before Dispatch

To request cancellation of an order that has not yet been dispatched, contact us immediately at info@fanormq.shop.

We will make reasonable efforts to cancel the order before it enters processing or dispatch. However, cancellation cannot be guaranteed once fulfilment has started.

If the order has already been dispatched, you may need to receive the parcel and return it in accordance with this policy.

5. Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, unsuitable preference, or an accidental purchase, the customer is responsible for the direct cost of returning the item.

Return shipping costs are non-refundable unless:

• The item is faulty

• The item is damaged upon delivery

• The wrong item was supplied

• The item is materially different from its description

• We have otherwise agreed in writing to cover the return cost

• Applicable law requires us to cover the cost

Where we confirm that an item is faulty, damaged, incorrect, or misdescribed, we will provide reasonable return instructions and cover or reimburse the appropriate return cost.

We recommend using a tracked and insured shipping service. Customers are responsible for retaining proof of postage until the return has been completed.

We are not responsible for return parcels that are lost, damaged, or sent to an incorrect address where the return was not arranged or authorised by us.

6. Damaged, Faulty, Incorrect, or Misdescribed Items

Please inspect your order after delivery.

Contact us at info@fanormq.shop as soon as reasonably possible if an item:

• Arrives damaged

• Is faulty

• Is not of satisfactory quality

• Is not fit for its intended purpose

• Does not match its description

• Is different from the item ordered

• Is missing parts or accessories

Include your order number, a clear description of the issue, and photographs of the item, packaging, shipping label, and damage where applicable.

Under UK consumer law, customers may have a short-term right to reject qualifying faulty goods within 30 days and receive a refund. After that period, customers may still have rights to request a repair, replacement, price reduction, or refund, depending on the circumstances.

Nothing in this policy excludes, restricts, or replaces your statutory rights.

7. Items That Cannot Be Returned

Unless an item is faulty, damaged, incorrect, misdescribed, or otherwise subject to statutory rights, we may be unable to accept returns for:

• Goods made to your specifications

• Personalised or customised products

• Perishable goods

• Products that deteriorate or expire rapidly

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken

• Sealed audio, video, or software products after unsealing

• Digital products after downloading or accessing them where the customer agreed that supply could begin and acknowledged the loss of the cancellation right

• Gift cards or promotional credits that have already been redeemed

• Items damaged through misuse, neglect, improper care, accidental damage, or normal wear and tear

• Items returned without their original components, accessories, or packaging where this materially reduces their value

Any legal exception will be applied only where permitted by applicable law.

8. Sale and Promotional Items

Sale, discounted, and promotional items may be returned within the applicable return period if they otherwise meet the conditions of this policy.

Purchasing an item at a reduced price does not remove any statutory rights relating to faulty, damaged, incorrect, or misdescribed goods.

Where a promotion required the purchase of multiple products, any refund may be recalculated to reflect the terms of the promotion and the products retained by the customer.

9. Exchanges

To request an exchange, contact info@fanormq.shop within 30 days of delivery.

Exchanges are subject to product availability and approval. We cannot guarantee that a replacement size, colour, style, or product will remain available.

Where a direct exchange is not available, you may be asked to return the original item for a refund and place a new order separately.

Any price difference for a replacement product must be paid before the replacement is dispatched. If the replacement costs less, the eligible difference will be refunded to the original payment method.

10. Return Inspection

After receiving a returned item, we will inspect it to confirm whether it meets the return conditions.

We will notify you by email whether the return has been approved, partially approved, or rejected.

A refund may be reduced where the value of the goods has decreased because of handling beyond what was reasonably necessary to inspect the item.

Returns may be rejected where an item:

• Has been used, worn, washed, altered, or damaged after delivery

• Is returned outside the applicable return period without a continuing legal right

• Is missing significant parts, accessories, labels, or packaging

• Is returned without sufficient order information

• Does not match the item originally supplied

• Is excluded from cancellation or return by applicable law

Rejecting a return under our voluntary policy does not affect any statutory rights you may have.

11. Refund Method

Approved refunds will be issued to the original payment method used when placing the order.

Refunds will not normally be issued to a different card, bank account, payment account, or individual. Store credit will only be provided where you expressly agree to receive it or where required by the circumstances of the original payment.

If the original payment method is no longer available, contact info@fanormq.shop so that we can review the available lawful options.

12. Refund Amount

An approved refund may include:

• The purchase price of the returned item

• Any applicable taxes charged on that item

• The cost of standard outbound delivery where required by UK cancellation law

If you selected a premium, express, or enhanced delivery method, we are not required to refund the additional amount above the cost of the least expensive standard delivery option offered at the time of purchase.

If standard shipping was provided free of charge, there will be no standard outbound shipping charge to refund.

Original shipping charges are not normally refunded for returns made solely under our voluntary return policy unless required by law.

13. Refund Processing Time

Approved refunds will be processed without undue delay and, where required by applicable law, no later than 14 days after we receive the returned goods or receive satisfactory evidence that the goods have been sent back, whichever occurs first.

For faulty goods where a refund has been agreed, the refund will be issued without undue delay and within the timeframe required by applicable law.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account. This additional processing time is controlled by the payment provider and is outside our direct control.

14. Late or Missing Refunds

If you have received confirmation that a refund was issued but cannot see it in your account:

1. Check the original payment account again.

2. Contact your card issuer, bank, or payment provider.

3. Allow any standard payment-processing period advised by your provider.

4. Contact us at info@fanormq.shop if the refund is still missing.

Please include your order number and refund confirmation when contacting us.

15. Refused, Unclaimed, and Undeliverable Parcels

If a parcel is refused, not collected, or returned because the delivery information supplied by the customer was incomplete or incorrect, we will review the order after the parcel is returned to us.

Any refund will be subject to applicable law and may be reduced by reasonable costs that we are legally permitted to deduct.

This section does not apply where delivery failed because of our error, the carrier’s error, or circumstances for which the customer is not responsible.

16. Return Fraud and Abuse

We reserve the right to investigate return requests involving suspected fraud, altered goods, substituted products, repeated misuse, false claims, or abuse of this policy.

We may refuse a voluntary return where there is reasonable evidence of abuse. This does not affect any statutory rights relating to genuine faulty, damaged, incorrect, or misdescribed goods.

17. Statutory Rights

This policy does not exclude or restrict any rights or remedies available to consumers under UK law, including rights relating to:

• Online and distance-selling cancellations

• Faulty or damaged goods

• Goods that are not of satisfactory quality

• Goods that are not fit for purpose

• Goods that do not match their description

• Repairs, replacements, price reductions, or refunds

Where this policy conflicts with a mandatory consumer right, the applicable legal right will take priority.

18. Contact Information

For all cancellation, return, exchange, and refund enquiries, contact:

Store: fanormq.shop
Email: info@fanormq.shop

Please include your order number and sufficient information for us to identify and review your request.