Shipping policy

 

Thank you for shopping with fanormq.shop.

This Shipping Policy explains our order processing, delivery charges, estimated delivery times, tracking, address changes, delayed parcels, lost shipments, damaged packages, and other delivery-related matters.

By placing an order through fanormq.shop, you agree to the terms of this Shipping Policy.

1. Free Standard Shipping

fanormq.shop provides free standard shipping on all orders.

There is no minimum purchase requirement to qualify for free standard shipping. The applicable shipping charge will display as £0.00 during checkout.

Free shipping applies to standard delivery only. If an alternative or premium delivery service is offered in the future, any additional charge will be clearly displayed before payment.

We will not add an undisclosed delivery charge after an order has been submitted.

2. Shipping Destinations

We primarily deliver to valid residential and business addresses within the United Kingdom.

Available delivery destinations are determined by the address options shown during checkout. If the checkout system does not accept a particular address or region, we may be unable to deliver to that destination.

Delivery to certain remote locations, islands, restricted areas, military addresses, parcel-forwarding services, or locations with limited carrier coverage may require additional time.

Customers are responsible for ensuring that the delivery address is accessible to the carrier and suitable for receiving parcels.

3. Estimated Delivery Time

The estimated total delivery time is:

15–20 calendar days

The estimated delivery period begins after your order has been successfully confirmed and payment has been authorised.

The 15–20-day estimate includes normal order processing and standard transit time. Most eligible orders are expected to arrive within this period.

Delivery dates are estimates rather than guaranteed appointment dates unless we expressly confirm otherwise in writing.

4. Order Processing

After an order is placed, we may need time to:

• Verify the order and payment

• Confirm product availability

• Conduct fraud-prevention or security checks

• Prepare and package the products

• Create shipping documents

• Transfer the parcel to the delivery carrier

Orders are normally processed on business days.

Business days are Monday to Friday, excluding weekends and UK public holidays.

Orders placed during weekends, public holidays, promotional periods, or unusually busy periods may begin processing on the next available business day.

Order processing is included within the stated 15–20-day estimated delivery period.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review the confirmation carefully and verify:

• Your full name

• Delivery address

• Email address

• Telephone number

• Products ordered

• Product variants and quantities

• Total payment amount

Receiving an order confirmation means that we have received your order. It does not necessarily mean that the order has been dispatched.

If you do not receive an order confirmation, check your spam, junk, or promotions folder before contacting us.

For assistance, email info@fanormq.shop.

6. Dispatch Confirmation and Tracking

Where tracking is available, we will send a shipping confirmation email after the parcel has been dispatched.

The shipping confirmation may include:

• A tracking number

• The carrier’s name

• A tracking link

• The dispatch date

• Available delivery updates

Tracking information may not update immediately. Carriers may require several business days to scan, register, and display the first tracking event.

A tracking status showing “label created”, “information received”, “pre-shipment”, or similar wording normally means that shipping information has been submitted to the carrier and the parcel is awaiting or undergoing its first physical scan.

Temporary gaps between tracking updates do not necessarily mean that the parcel has been lost.

7. Multiple-Item Orders

Products from the same order may be packaged or dispatched separately.

A split shipment may occur because:

• Products are stored at different fulfilment facilities

• Items become ready for dispatch at different times

• Package size or weight requires separate parcels

• Carrier restrictions require separate handling

• Separate dispatch provides a more efficient delivery process

You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

Each parcel may have a separate tracking number and may arrive on a different date.

8. Delivery Address Accuracy

Customers must provide a complete and accurate delivery address during checkout.

The address should include, where applicable:

• Recipient’s full name

• House or building number

• Street name

• Flat, unit, or apartment number

• Town or city

• County

• Correct postcode

• Country

• Working telephone number

fanormq.shop is not responsible for delivery problems caused by incorrect, incomplete, outdated, or misleading information supplied by the customer.

9. Address Changes

To request an address change, contact info@fanormq.shop immediately after placing the order.

Include:

• Your full name

• Order number

• Original delivery address

• Correct delivery address

• Email address used for the order

We will make reasonable efforts to update the address before fulfilment begins, but an address change cannot be guaranteed after an order has entered processing or has been dispatched.

Once a parcel has been transferred to the carrier, we may be unable to redirect it.

If an order is delivered to the address entered and confirmed during checkout, it will normally be treated as having been delivered to the address selected by the customer.

10. Delivery Attempts

The carrier may:

• Deliver the parcel directly to the recipient

• Leave the parcel in an agreed safe location

• Deliver it to a neighbour where permitted

• Leave instructions for redelivery

• Transfer it to a local collection point

• Request a signature or delivery confirmation

Customers are responsible for monitoring tracking information and following reasonable instructions provided by the carrier.

If the carrier is unable to complete delivery, the customer may need to arrange redelivery or collect the parcel within the carrier’s stated collection period.

11. Unclaimed and Refused Parcels

A parcel may be returned to us if:

• Delivery is refused

• The parcel is not collected

• The carrier cannot access the property

• The address is incomplete or incorrect

• The recipient does not respond to delivery attempts

• The parcel-forwarding provider rejects the shipment

We will review the order after the parcel has been returned and identified.

Where the failed delivery resulted from information or actions for which the customer is responsible, reasonable costs associated with return shipping or redelivery may be deducted or charged where permitted by law.

This does not apply where delivery failed because of an error by fanormq.shop or the carrier.

12. Delivery Delays

Although we aim to deliver orders within 15–20 calendar days, occasional delays may occur because of circumstances outside our reasonable control.

Possible causes include:

• Severe weather

• Transport disruption

• Carrier congestion

• Public holidays

• High seasonal demand

• Customs or border inspections

• Security screening

• Incorrect delivery information

• Natural disasters

• Public health emergencies

• Labour disputes

• Government restrictions

• Technical failures

• Remote destination limitations

• Other unexpected logistics disruptions

A temporary tracking delay does not necessarily mean that the order will not be delivered.

Where we become aware of a significant delay, we will make reasonable efforts to provide updated information.

Your statutory rights are not affected by this section.

13. Orders Not Delivered Within the Estimated Period

If your order has not arrived after the 20th calendar day, please:

1. Review the tracking information.

2. Check whether the carrier left a delivery notice.

3. Check with other members of your household.

4. Check any safe location or reception area.

5. Check with nearby neighbours where appropriate.

6. Contact the carrier if tracking instructions are available.

7. Email info@fanormq.shop if the parcel still cannot be located.

When contacting us, include:

• Your full name

• Order number

• Delivery address

• Tracking number

• A brief description of the issue

We will review the available tracking information and, where appropriate, open an investigation with the carrier or fulfilment provider.

Carrier investigations may require additional processing time.

14. Significantly Delayed or Undelivered Orders

If an order is not delivered within an agreed or legally required period, you may have the right to request further performance, cancel the affected order, or receive a refund, depending on the circumstances and applicable UK consumer law.

We may ask the carrier to complete delivery within an additional reasonable period where appropriate.

If the parcel is confirmed as lost or cannot be delivered within the required period, we will offer an appropriate remedy, which may include:

• A replacement at no additional cost; or

• A refund to the original payment method

Nothing in this Shipping Policy limits your statutory rights relating to late or undelivered goods.

15. Lost Parcels

A parcel will not be treated as lost solely because tracking has temporarily stopped updating.

Before confirming that a parcel is lost, we may need to:

• Review tracking records

• Contact the carrier

• Verify the delivery address

• Check proof of delivery

• Confirm whether the parcel was left in a safe location

• Allow the carrier’s investigation period to conclude

If the carrier confirms that the parcel has been lost before delivery, we will provide an appropriate replacement or refund.

Claims involving suspected fraud, false non-delivery reports, or conflicting delivery evidence may require additional investigation.

16. Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, please:

• Check the delivery address on your confirmation

• Inspect entrances, porches, reception areas, and safe locations

• Ask other household members or building staff

• Check with nearby neighbours

• Review any photograph or proof of delivery

• Contact the carrier for delivery details

If the parcel remains missing, contact info@fanormq.shop as soon as reasonably possible.

We will review the available evidence and may ask the carrier to investigate.

A delivered tracking status does not automatically prevent us from investigating a genuine delivery problem.

17. Damaged Packages

Please inspect the parcel and products promptly after delivery.

If the package or product arrives damaged, contact info@fanormq.shop as soon as reasonably possible.

Provide:

• Your full name

• Order number

• Description of the damage

• Photographs of the outer packaging

• Photographs of the shipping label

• Photographs of the damaged product

• Photographs of the internal packaging

• Details of any missing components

Keep the product, packaging, label, and all contents until we complete our review.

Do not dispose of a damaged product or packaging before receiving instructions, as the carrier may require inspection evidence.

Where the product is confirmed as damaged, faulty, or unusable, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable law.

18. Incorrect or Missing Items

If your parcel contains an incorrect item or an item is missing, contact info@fanormq.shop promptly.

Include:

• Your order number

• The item received

• The item expected

• Photographs of all items in the parcel

• Photographs of the packaging

• Photograph of the shipping label

We will review the packing and shipping information and arrange an appropriate solution.

Do not return an incorrect item without first receiving return instructions from us.

19. Customs, Duties, and Taxes

Any taxes or charges collected directly by fanormq.shop will be displayed during checkout before the order is submitted.

Free standard shipping means that fanormq.shop does not charge a standard delivery fee. It does not automatically remove taxes, duties, or charges imposed independently by public authorities where such charges lawfully apply.

We will not request an undisclosed shipping payment by email after checkout.

Customers should contact info@fanormq.shop if they receive a suspicious request for additional payment that appears to relate to an order.

20. Parcel-Forwarding Services

Customers using a parcel-forwarding, freight-forwarding, hotel, workplace, shared reception, or third-party collection address do so at their own discretion.

Delivery to the address supplied during checkout may complete our delivery responsibility where the parcel is accepted by the forwarding service, reception desk, nominated recipient, or other authorised third party.

We are not responsible for loss, damage, delay, repackaging, or incorrect onward delivery caused after a parcel has been accepted by an independently selected forwarding or collection service.

This section does not affect responsibility for issues that occurred before the parcel reached the selected delivery address.

21. Risk of Loss or Damage

Responsibility for accidental loss or damage generally remains with us until the products are delivered to:

• You;

• A person identified by you to receive the products; or

• A third party or location expressly selected or authorised by you

This does not reduce your rights where a product is delivered damaged, faulty, incorrect, incomplete, or not as described.

22. Order Cancellation

Contact info@fanormq.shop immediately if you wish to cancel an order before dispatch.

We will make reasonable efforts to stop fulfilment, but cancellation cannot be guaranteed after processing has begun.

If an order has already been dispatched, you may need to receive it and exercise your applicable cancellation or return rights in accordance with our Return and Refund Policy.

23. Returns and Refunds

Shipping-related returns, cancellations, and refunds are handled according to our Return and Refund Policy.

fanormq.shop provides a voluntary 30-day return period for eligible products.

Approved refunds are issued to the original payment method.

Customers must contact info@fanormq.shop before returning a product to obtain the correct return instructions and destination.

Do not send a return to the address displayed on a parcel without prior authorisation, as that address may belong to a carrier or fulfilment facility that cannot process customer returns.

24. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information

• Reviewing order details before payment

• Monitoring order and tracking emails

• Ensuring that somebody can receive the parcel where necessary

• Following carrier delivery or collection instructions

• Contacting us promptly about delivery problems

• Providing reasonable evidence for loss or damage claims

• Keeping packaging until an issue is resolved

• Using the products only after checking that the correct item was delivered

Failure to follow these steps may delay the investigation or resolution of a delivery issue, but it does not remove any mandatory legal rights.

25. Fraud Prevention

We may investigate delivery claims where there is reasonable evidence of:

• False non-delivery reports

• Altered tracking information

• Address manipulation

• Repeated abusive claims

• Product substitution

• Payment fraud

• Unauthorised account activity

We may request reasonable supporting information and provide relevant evidence to payment providers, carriers, insurers, or lawful authorities.

Genuine customer claims will be handled fairly and in accordance with applicable law.

26. Statutory Rights

This Shipping Policy does not exclude, restrict, or replace any mandatory rights available under UK consumer law.

Where a provision of this policy conflicts with a mandatory legal requirement, the legal requirement will take priority.

27. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Delivery services

• Carrier arrangements

• Fulfilment procedures

• Website features

• Legal requirements

• Business operations

The version applying to an order is generally the version displayed when that order was placed.

Updated terms will be published on this page with a revised “Last updated” date.

28. Contact Us

For questions about processing, tracking, delivery delays, lost parcels, damaged packages, incorrect items, or other shipping matters, contact:

fanormq.shop
Email: info@fanormq.shop

Please include your order number and the email address used during checkout so that we can review your enquiry efficiently.